Collection and use of information
We may collect personal information from you directly, from our website contact form or via your use of our services. We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.
Sensitive information is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. We will not ask you to disclose sensitive information, but if you elect to provide sensitive information it will also be captured and stored.
Information from third parties
Our website may contain links to the websites of third party providers of goods and services (Third Party websites). If you have accessed Third Party websites through our website and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties. Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the Third Party.
We collect personal information directly from you:
• in person – if we have a face to face meeting
• by telephone and/or email – if you contact us that way
• through our website – if you complete our ‘contact form’.
• to allocate a unique number to your internet browsers,
• to customise our website for you,
• for statistical purposes,
• to identify if you have accessed a Third Party Website, and
• for security purposes.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website.
Security of information
The security of your information is very important to us. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.
We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
We may use your personal information for direct marketing purposes. If you do not wish to receive direct marketing communications from us or from other organisations, or wish to know the source of the information being used, you may submit a request via the unsubscribe link located at the bottom of the direct marketing communications. We will respond to your request as soon as practicable.
Disclosure to overseas entities
We do not generally disclose personal information obtained from cookies to overseas entities in the course of our activities. Please contact us by email to firstname.lastname@example.org if you would like further information.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act 1988 and Australian Privacy Principles, you may contact us by sending an email to email@example.com.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
What if the issue is not resolved?
If however, despite our best efforts, you believe that your complaint has not been satisfactorily dealt with by our staff you may wish to contact the Office of the Australian Information Commissioner, their contact details are:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218 Sydney NSW 2001
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice.